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How We Protect Your Information

When you open an account with dewacasino online, your personal data and payment details are protected by encryption and strict access controls.

End-to-end encryption on all transactionsNo data sharing with third parties without consentYour withdrawal history stays private

Explore the Lobby Read FAQ

What We Collect and Why

dewacasino online Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and address when you register your account — this is required to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also track your login history, game activity, and withdrawal requests to detect fraud and

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comply with local law. Payment information is never stored on our servers after a transaction completes; your bank handles that data. Cookies on your device let us remember your language preference and keep you logged in across sessions. Where local law permits, we may use your
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email to send you account updates and promotions you can turn off anytime in your settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Ask About Your Data

If you want to know what information we hold about you, request a copy, or ask us to delete something, our support team in Bandung handles those requests within seven business days. Reach out through live chat, email, or phone — we respond in English and Indonesian. Your account settings also let you update your profile, change your contact details, or download your transaction history anytime.

Team online

Live Chat

Chat with our team 24/7 in English and Indonesian. Ask about your data, privacy requests, or account settings. Available from any device.

Email Support

Send a privacy request or data query to our email address. We respond within 48 hours on weekdays. Include your account ID for faster processing.

Phone Support

Call our support line during business hours (Monday–Friday, 09:00–18:00 WIB). Ask about your personal data or request account corrections.

SECURITY & RETENTION

How We Keep Your Account Safe

Your password is hashed and never visible to our staff. Two-factor authentication (2FA) via SMS or email adds a second layer when you log in from a new device.

Password Security

Your password is encrypted with industry-standard hashing. Our team never sees it. Reset anytime from the login page if you forget.

Two-Factor Authentication

Enable 2FA in your account settings. You'll receive a code via SMS or email when logging in from an unfamiliar device or location.

Data Retention

We keep your account and transaction data as long as your account is active. After deletion, data is removed within 30 days unless law requires longer retention.

Fraud Detection

Our system monitors for unusual withdrawal amounts, rapid logins, or payment method changes. Flagged accounts are reviewed by our security team.

Third-Party Access

We never sell or rent your data. Payment processors (DANA, OVO, GoPay, QRIS) see only what's needed to complete your deposit or withdrawal.

Request Your Data

Contact support to download a copy of all your personal information and activity. Requests are fulfilled within seven business days.

Your Privacy Questions Answered

Yes. Contact our support team and request a data export. We'll send you a complete copy of your personal information, account history, and all transactions within seven business days. Include your account email so we can verify your identity.

We don't store card or bank details after a transaction completes. DANA, OVO, GoPay and QRIS handle payment storage on their secure servers. Your transaction history stays in your account for seven years for tax and compliance purposes.

When you delete your account, your profile, game history, and personal messages are erased within 30 days. Transaction records needed for tax or fraud-prevention are kept for seven years. You won't be able to recover your account after deletion.

No, we don't sell or share your data with third parties for marketing. Payment processors and compliance partners see only what's required to process your deposits, withdrawals, and verify your identity where local law permits.

Log into your account, go to Settings > Communications, and uncheck promotional emails. You can also click 'Unsubscribe' in any email we send. You'll still get critical account notifications like login alerts and withdrawal confirmations.

Your connection to dewacasino online is encrypted with HTTPS, whether you're on the app or the mobile website. Public WiFi is secure for our lobby. Never share your password or 2FA codes, even on trusted networks. Enable 2FA in settings for extra protection.

Change your password immediately and contact our support team via live chat or phone. Our fraud team will review your account for suspicious activity within 24 hours. We can freeze your account temporarily while we investigate and help you regain control.

How We Protect Your Information

How to Ask About Your Data

Live Chat

Email Support

Phone Support

How We Keep Your Account Safe

Password Security

Two-Factor Authentication

Data Retention

Fraud Detection

Third-Party Access

Request Your Data

Your Privacy Questions Answered

01 Can I see what data dewacasino online has about me?

02 How long do you keep my payment information?

03 What happens to my data if I delete my account?

04 Do you share my information with other companies?

05 How do I turn off marketing emails and messages?

06 Is my data safe if I play on my phone or public WiFi?

07 What should I do if I suspect someone accessed my account?

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